Your local traveller-support desk in Granada.

About this experience

What this experience is This product combines an official timed Alhambra ticket including the Nasrid Palaces with Play Granada’s self-guided audio experience. It is the complete ticket-and-audio option for travelers who want access to the Alhambra’s main monument areas, including the most requested Nasrid Palaces time slot, while exploring independently. It is not a live guided tour. You receive ticket access plus audio support, route orientation, and help from the Play Granada team before you begin. Important: Nasrid Palaces timed entry The Nasrid Palaces have a strict timed entry. You must follow the exact time shown on your ticket or confirmation. Late arrival can mean losing access, even if you have a valid ticket. Why book with Play Granada Play Granada has been helping visitors experience the Alhambra and Granada since 2003. For ticket-and-audio products, that means practical support: clear pickup or access instructions, realistic timing, local context, and help from real people if you need assistance before starting. What you’ll do Receive your official timed Alhambra ticket access details according to your confirmation. Visit the Nasrid Palaces at the exact assigned time. Explore the other included Alhambra areas, such as the Generalife, Alcazaba, Palace of Charles V, and surrounding monument spaces included with your ticket type. Use the audio guide to understand the monument at your own pace. Access, route order, and timing depend on the ticket issued by the Alhambra and the conditions shown in your confirmation. What’s included Official timed Alhambra ticket including Nasrid Palaces access Play Granada audio guide / Audio Tickets access Route and access instructions Office/reception support before you start when needed What’s not included Live guide Hotel pickup or drop-off Food, drinks, transport, headphones, smartphone, or mobile data Meeting point and access Follow the instructions in your booking confirmation. When office pickup or support is required, go to the Play Granada office at Carrera del Darro, 1, 18010 Granada, near Plaza Nueva and Santa Ana Church. Arrive with enough time to handle ticket/audio access before your monument entry time, especially before the Nasrid Palaces time slot. ID/passport requirement The Alhambra requires the original ID/passport details used for the ticket. Every visitor must bring valid original ID/passport. If names or document details do not match, or if a visitor does not bring ID/passport, entry may be refused by monument staff. Audio access Audio access is delivered through the Audio Tickets system. Use a charged phone and bring headphones. Offline use may be available after first online access, but you should start with mobile data or Wi-Fi available. Cancellation and changes Alhambra tickets are name-specific and time-specific. Cancellation, refund, and change options are limited once tickets are secured. Check the conditions shown at checkout before confirming. Good to know This is a self-guided audio experience, not a live guided visit. The Nasrid Palaces time is strict and cannot be treated as flexible. The Alhambra may deny entry if ticket holder details or ID/passport checks fail. Keep your phone charged for the audio guide.