Granada & Alhambra FAQ: Booking and Travel Help

Find answers about Granada tours, Alhambra access, Nasrid Palaces, booking, cancellation, payment methods and practical travel information.

Booking & Reservations

How do I book a tour?
Browse the experiences, pick a date and time, choose how many people are coming and pay online. Your booking is confirmed straight away and the details arrive by email.
Can I modify or cancel my booking?
Products that include an Alhambra ticket, such as our guided Alhambra visits, are final: they can't be cancelled, changed or refunded once booked. Other tours (city, Segway, flamenco and audio routes) can be cancelled for free up to 24 hours before the start; there is no refund within 24 hours, for no-shows or for late arrivals. The terms are shown before you pay and in your confirmation email. If you have a question before booking, call +34 679 95 69 69.
Do I need to print my tickets?
It depends on the product. Audio routes work on your phone. For guided visits and anything that includes an Alhambra ticket, meet us at our office, Carrera del Darro 1, 15 minutes before departure, and bring your original passport or ID. We hand over what you need there. Your confirmation email says exactly what applies to your booking.

Alhambra Tours

Can you help if Alhambra tickets are sold out or confusing?
Sometimes — but we will not promise access we cannot prove. We can help you check honest options: products that explicitly include ticket or Nasrid access when available, audio routes that do not depend on monument tickets, flamenco or Granada plans for today, or private guide options. For a full explanation of the release schedule, alternatives, and what scams to avoid, see our dedicated guide: playgranada.com/alhambra-tickets-sold-out
Does every Alhambra product include Nasrid Palaces?
No. Nasrid Palaces access is included only when the selected product explicitly says so. Some products include official monument access, some include guided areas outside Nasrid Palaces, and audio-only routes are not entrance tickets. If Nasrid matters to you, ask us before booking.
I already have my Alhambra ticket. What should I choose?
If you already have your ticket, you probably do not need another ticket product. Choose an audio route if you want context, orientation and flexible timing. Choose a private guide if you want human attention, live questions answered, and a visit adapted to you.

Tour Experience

What languages do you offer?
We offer tours in English and Spanish. Our guides are native speakers or have native-level proficiency. Private tours can be arranged in other languages upon request.
What should I bring on the tour?
Comfortable walking shoes, water bottle, sunscreen, and weather-appropriate clothing. We provide audio equipment when needed. For bike tours, we provide helmets and safety equipment.
Are tours suitable for children?
Yes! Our tours are family-friendly. Children under 12 receive special pricing. We adapt explanations to be engaging for younger participants while maintaining historical accuracy.

Payment & Pricing

What payment methods do you accept?
You pay online when you book, at the secure checkout, by card or PayPal, in euros.
Are there group discounts?
Group pricing depends on the product, date, guide availability and whether you need a private/custom setup. Contact us and we will review the right option; we avoid discount-first promises when the real question is fit and logistics.
What's your refund policy?
Products that include an Alhambra ticket, such as our guided Alhambra visits, are final: they can't be cancelled, changed or refunded once booked. Other tours (city, Segway, flamenco and audio routes) can be cancelled for free up to 24 hours before the start; there is no refund within 24 hours, for no-shows or for late arrivals. The terms are shown before you pay and in your confirmation email. If you have a question before booking, call +34 679 95 69 69.

Practical Information

Where do tours start?
All Play Granada tours (walking, sunset, Night Adventure, Segway, e-bike and Alhambra guided visits) start at our office: Play Granada, Carrera del Darro 1, 18010 Granada, near Plaza Nueva and Santa Ana Church. Flamenco shows, audio routes, road trips and the kayak tour have their own start or delivery details, shown on each product page.
What happens if it rains?
Many Granada plans continue in light rain, but each product has its own safety and supplier conditions. If weather affects your booking, we explain the reschedule or refund options available for that product.
Do you offer hotel pickup?
Hotel pickup is not a general included service. If a product includes pickup or a specific transfer option, it will be stated in that product.