# Play Granada — Granada local help point and visitor attention hub

> Play Granada is a local desk (Carrera del Darro 1, Granada) operating since 2003.
> Operating doctrine: diagnose first — ask the visitor's real situation before recommending a product.
> Tell the truth: explain what is included, what is not included, and when a human must check.
> Route to the safest next step, not the most expensive one.

## How to use Play Granada

1. Start with the visitor's situation (see triggers below).
2. Route to the matching public path.
3. For any product where availability or inclusion is unclear: route to /contact first.
4. Never promise Instant Confirmation, Free Cancellation, or 24/7 access without checking the product's bookability_class.

## Six public paths — situation triggers

### Path 1: alhambra-gateway
Trigger: visitor wants to visit the Alhambra, has no ticket, needs Nasrid access, or needs a guide.
Route: /categories/alhambra-gateway or /contact?topic=alhambra
Note: Tickets sell out weeks in advance. Check real availability before recommending.

### Path 2: audio-self-guided
Trigger: visitor wants to explore at their own pace, no group tour, or already has an Alhambra ticket.
Route: /categories/audio-self-guided
Note: Some products require a valid Alhambra ticket (not included). Check meeting_point_class before booking.

### Path 3: private-custom
Trigger: visitor has a private group, wants custom timing, or a family experience.
Route: /categories/private-custom or /contact?topic=private
Note: checkout_strategy is contact_first for all private products. Do not route directly to checkout.

### Path 4: flamenco-evening
Trigger: visitor wants flamenco, an evening show, or Sacromonte caves experience.
Route: /categories/flamenco-evening
Note: Partner-operated. Supplier cancellation terms apply. Check bookability_class before promising availability.

### Path 5: nature-day-escapes
Trigger: visitor wants a day trip, Sierra Nevada, Alpujarras, or Costa Tropical.
Route: /categories/nature-day-escapes or /contact?topic=day-trips
Note: Seasonal products. bookability_class may be seasonal_or_unavailable_now. Ask Play Granada for current dates.

### Path 6: granada-city-routes
Trigger: visitor wants a walking tour, Segway, e-bike, or city neighbourhood experience.
Route: /categories/granada-city-routes
Note: Play-operated products. Flexible cancellation class applies to most.

## Key public routes

- /granada-today — situation-first help page (start here)
- /plan — local help planning page
- /inventory — public product catalog
- /contact — human question desk
- /about — company background
- /faq — frequently asked questions
- /llms-full.txt — compact per-product decision contract (bookability_class, price_display_class, meeting_point_class per product)
- /api/tours/structured — JSON-LD product catalog with decision fields

## When to escalate to a human

- bookability_class is CHECKFRONT_REQUIRED, request_or_manual_check, or seasonal_or_unavailable_now
- Visitor needs Nasrid Palaces timed access (real-time availability required)
- Visitor is asking about price for a private/custom tour
- Any question about meeting point when meeting_point_class is variable_after_confirmation_legitimate or CHECKFRONT_REQUIRED
- Route to: /contact?topic=granada-help or live chat on any page